*First, determine if it is an R Series or GR Series Gas Range: Gas Range and Gas Rangetop Serial Information: Under the left surface burner pan on the left side wall.**.Bottom of control panel at the far right.R Series - Under left-hand burner pan.*.Bottom of the control panel at far right.Bottom of the module on left side of unit.When he came, "You sure that came from this?" He figured out where it was, couldn't save the old one or the new one, and it took a while to come. Just one day, I was just looking, and I'd hardly had the dishwasher, and there it was hanging down the bottom, then it came completely off, and I called him up. We couldn't figure out where it fell off from. Also, the button that fell off, he was also puzzled.
That was his first time ever had to have that. One tiny little gear off compared to the other side and it meant it couldn't close completely, and then it couldn't stay cold. It was the most infinitesimal thing, some tiny adjustment of a gear in the bottom drawer of the freeze. So truly, puzzled, and worked on the phone a long time with Viking in Mississippi and tried to solve it. Because when he thought he fixed it, just 90 minutes later, it broke again. He thought of it truly as a challenge, a puzzle he had to solve. He was so puzzled about the freezer not closing. He was fabulous, a longtime veteran and knows all his Vikings, and he was stunned. So safe, the way the magnetic field isn't hot. I heard good things about them and everybody I know who's renovating was getting new appliances, and new stoves are getting induction, and we're just in shock about it was the fastest we've ever seen to boil water or cook. This induction stove is the best thing in the planet. The way my kitchen was designed, it seemed the best route rather than a hood. There were higher-end ones with the convection fan in the microwave, and I got simplest because I picked over the stove with the vent pan under the microwave. It's a super quiet dishwasher and I like the red light that shines on the floor that shows when it's on.Īnd then, all the new fridges, all brands, the alarm for the freezer and different ways to adjust the temperature of that meat drawer and the freezer. But everything got fixed and I've been very pleased since. That was a surprise, all that happened right away. But they had to order a new one, so that took a while, and they had to come back and put that in. It's an incredibly quiet dishwasher anyway. It didn't seem to make much difference in the quietness. It's covered in labrador fur and cat hair," which as soon as it started to hang out and the labrador would walk against it and it hung down from the bottom.
I heard him talk to headquarters and he said, "Yes it's a glue issue." And he said, "No, I can't reuse it. It just was disconcerting and all the appliances were brand-new. And then, the dishwasher, an extra button for quietness fell right off on the floor, and it was a glue problem. So, it was really challenging for the Morale in Fort Myers to contract repair people with Viking here in this area. And he came and fixed it, and an hour and a half later, the alarm went off again. But I could have lost a couple of hundred bucks worth of food because the alarm kept going off. It was the most finite adjustment on something. But it still fit.Īlso, the freezer didn't shut properly and the tech had come out several times. So we had to substitute a different refrigerator with slightly different dimensions. Our cabinet was designed for the original KitchenAid. They provide ample information with respect to the installation preparation and making sure the cabinet fits. Our experience with respect to Viking has been more than satisfactory.
So we were going to live with it for another week and then I'm going to call another service order request or pull the fridge out and put it back in to see if that makes any difference. He thought that with us wiggling the actual fit in the cabinet, it might improve the humming. And we're still trying to figure out whether that was because of the way it was installed or whether it's the device. That evaporation issue has gone away and we haven't had any more puddles on the floor.Īlso, there hum from the fan in the condensation unit on the top of the fridge. And he was able to identify that the heating unit, which is optional, it was never explained to us nor was it turned on. There was also an evaporation water spillover on the floor. We've had one service technician come out.